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Clarington Public Library and Museum Service Updates

 

Service Updates

Service Update (August 10): Grab & Go Service

The Library is excited to welcome the community back into the branches with Grab & Go service to access library materials and increased computer access, part of the Library's Stage 3 re-opening plans.

Courtice, Newcastle, and Orono Branches will open their doors to the public for limited browsing with expanded hours, self-serve hold pick-up, and computer access as of Monday, August 10. Bowmanville Branch remains closed as accessibility renovations are still underway.

Grab & Go service allows members to come into the branch to pick-up their holds and browse select displays in limited capacity “lobbies” of the Library; full access to bookshelves will not be available at this time. However, staff will be available to assist in selecting items, retrieving them from the shelves, or placing holds for future pick-up. Library members will be able bring items to staff to be checked out or usea self-serve kiosk.

Computer access continues as the Library introduces Grab & Go service, increasing available time to one-hour per session. Members can now walk in, use a computer, and print or scan documents; computers will be available on first come, first served basis. All stations remain physically distanced and will be cleaned between users. High-traffic and high-contact areas will also be disinfected regularly and as needed during open hours to ensure the safety of community members and Library staff.

Please seeour Grab & Go page for more information.
 

Service Update (July 28): New Expanded Hours!

You now have more hours to pick up your Library Take-Out or book Computer Access!

Starting today, the Courtice and Newcastle Branches have expanded hours for Library Take-Out Service. You can now pick up your orders six days a week! Take-Out is also available at the Orono Branch, with Computer Access available for booking at the three branches during Take-Out Service hours. Please visit our Locations & Hours page for full hours of operation.

You can also visit our Take-Out Service and Computer Access pages for more information or to make a computer reservation!
 

Service Update (July 16): Computer Access

Clarington Public Library is excited to be providing limited computer access as part of Stage 2 re-opening procedures.

Completing the registration process grants you access to one (1) time slot of 45 minutes computer access at the Courtice, Newcastle, or Orono Branch during Take-Out Service hours. For the safety of our staff and community members, there are various parameters in place that must be adhered to when entering the Library and during your time in the branch.

Please see our Computer Access page for more information.
 

Service Update (July 6): Orono Branch Opens for Take-Out Service

Starting Tuesday, July 7th, the Orono Branch will open as a Library Take-Out service point! The Orono Branch will be open for Take-Out on Tuesdays from 2:00 to 6:00 p.m., and on Saturdays from 10:00 a.m. to 2:00 p.m.

Please see our Locations & Hours page for full hours of operation.
 

Service Update (June 3): Take-Out Service

We're excited to now offer Library Take-Out Service! Orders will be available for pick-up as of Monday, June 15th!

Simply place holds online using your Library card; pick-up is available from Courtice or Newcastle branches. A staff member will call when your items are available for pick-up at your chosen branch, then pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).

Due dates for all items on loan from before the closure period have been extended through to July 3.

Please see our Take-Out Service page for more information!
 

Service Update (May 15): Provincial Announcement

On May 14th, the Province of Ontario announced that public libraries may begin to offer curbside pick-up as long as it is safe to do so for both the public and staff. In preparing for this service, health and safety is at the forefront of the Library’s curbside pick-up plans.

It is anticipated that the Library will be able to offer curbside pick-up in early June providing that materials can be lent and returned safely.

Please continue to monitor the Library’s website for more information about the anticipated introduction of curbside pick-up and how this service will be offered.
 

Important Service Update (March 13): Clarington Public Library and Museum Closes Branches and Cancels Programs

With the recent global developments and growing concerns over the COVID-19 virus, including the World Health Organization's declaration of a pandemic and Ontario Government's decision to issue a ministerial order to close schools for an additional two weeks following March Break, Clarington Public Library and Clarington Museums and Archives has taken decisive action. 

The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library will be closing all Library branches effective March 14th, 2020 until further notice. All programs and activities, including March Break programs, drop-in programs, and meeting room bookings are cancelled. Refunds will be issued for any paid programs. 

We recognize the significant impact this decision will have on the community, but we firmly believe that this is the best option as the situation continues to evolve. Clarington Public Library will continue to monitor the situation and update residents on any changes to our operations.

Should you have any questions or concerns, please contact us.

Thank you for your patience and understanding,
Clarington Public Library

 

More Information

Library Material and Your Account

Please be advised that all loans and holds from before the closure period will be extended until July 31. Drop boxes will remain open. Should you have any questions about your account, please contact Member Services at info@clarington-library.on.ca.
 

eCollection

The Library will continue to offer virtual services. Check out our website for more information about how to access eBooks, eAudiobooks, eMagazines, eMovies, eComics, databases, and much more.

https://www.clarington-library.on.ca/ecollection
 

ePrograms

Enjoy Library programs, crafts, and activities from the comfort of home! We'll post videos of family crafts you can make together, storytime fun with our staff, and ways you can help your children learn at home!

https://www.clarington-library.on.ca/eprograms

https://www.clarington-library.on.ca/src
 

Resources

For up-to-date information on the evolving situation, visit:

For local information regarding community agencies, emergency supports, financial security, food security, health and wellness, transit, and ways you can help, please visit the Region's Resources in the Community page, https://www.durham.ca/CommunityResources.

 

Frequently Asked Questions

Library Hours and Services

What are your hours of operation?
The health and safety of all of our residents is our utmost priority. To help facilitate social distancing and to help prevent the spread of COVID-19, Clarington Public Library closed all Library branches effective Saturday, March 14.

Library Take-Out Service (as of June 15) and Computer Access (as of July 16) are being offered in the Courtice, Newcastle, and Orono Branches as part of Phase 1 and Phase 2 re-opening plans. Please see our Locations & Hours page for full hours of operation. The Bowmanville Branch remains closed due to renovations.

Please contact Member Services at info@clarington-library.on.ca if you have any questions, and staff will return your message as soon as possible.
 

What about Library programs? What about the meeting room I had booked?
All programs and activities, including March Break programs, drop-in programs, and meeting room bookings are cancelled. Refunds will be issued for any paid programs.

 

Library Material

Will the Library be offering curbside pick-up for materials?
Yes, the Library offers Take-Out Service! Members will begin receiving notifications of available items as of Monday, June 8th, and take-out service for item pick-up will begin on Monday, June 15th.
Please see our Take-Out Service page for more information!
 

I have items that are due soon! Will I get fines?
All due dates for items borrowed from before the closure have been extended for you until July 31. For items borrowed through Library Take-Out Service, please see your printed check-out slip, check your account online, or contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712.
 

Can I renew my material through your mobile app?
Yes, you can still renew any material on loan through the app and online catalogue. If you renew items online, the new loan period will start as of the date of renewal.
 

Can I still return items via the book drop?
Yes, book drops at all branches will remain available.
 

What do I do if I want to return something that won’t fit in the drop box?
If members have borrowed items that can’t easily be returned via the external drop boxes (e.g. Storytime Kits, Mini-Maker Kits), please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712 to arrange a time to drop off the item during regular Take-Out Service hours.
 

Can I still request something through inter-library loan?
All inter-library loan processing has been suspended. 

 

Holds

What will happen to my hold(s)? I just received a notification that something is ready for pickup.
You will be contacted regarding your holds from before the closure period. You will receive an automated notification for items requested through Library Take-Out.
 

I requested a Book Club in a Bag Kit during your closure period, what will happen to that?
We have contacted members who had requested Book Club in a Bag Kits during the closure period to arrange alternate dates for their requested item(s). If you would like to make a new request through Library Take-Out, please see our Book Club in a Bag page.

 

Library Accounts

I don’t have a Clarington Public Library account. Can I still access your eCollection?
You can with a temporary online card! Apply for a temporary card with our online form, or contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712. This temporary card will grant you access to our collection of eBooks, eAudiobooks, eMagazines, and streaming media.

If you would like to upgrade your eCard to enable you to check out physical items through Library Take-Out, please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712.

Temporary online cards will expire in six (6) months.
 

My account is blocked, how can I still access online items?
Please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712 to discuss your account.
 

It says my card has expired, what do I do now?
Please contact Member Services at info@clarington-library.on.ca or 905-623-7322 x2712 to renew your Library card.

 

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