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Take-Out Service

Take-Out Service Update (June 24):

Wow, we had almost 500 items checked-out during our first week of Library Take-Out!

We appreciate everyone's patience as we make our way through the holds backlog, and we're working as hard as we can to get everyone their items - staff will contact you when your items are ready!
 

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Step 1

Place holds online using your Library card. Pick-up is available from the Courtice or Newcastle Branches, or the Orono Branch as of July 7.

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Step 2

A staff member will call when your items are available for pick-up at your chosen branch.

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Step 3

Pick-up your items at the branch during take-out service hours—please bring your Library card or ID (may be required for pick-up).
Due dates for all items on loan from before the closure period have been extended through to July 31. (For items borrowed through Library Take-Out, please check your account for due dates.)

 

Frequently Asked Questions

1. How do I order items?
2. How do I pick-up my items?
3. What kinds of items are eligible for Take-Out?
4. How do I return items I am finished enjoying?
5. What about Book Club in a Bag Kits? Can I borrow them? Can I borrow more?
6. What safety precautions are in place?
7. May I come in to use a computer or the washroom, or pick out my own books?
8. There was one last book I really wanted to get - can staff get it for me when I pick-up my other items?
9. Why are only two branches opening for Take-Out Service?
10. How can I pay my Library fines?
11. I returned my items yesterday, why are they still appearing on my account?
12. There are items on my account I had requested to pick-up in a branch that is not offering Take-Out Service. Can I change them to be picked-up in a Take-Out Service location?
13. I signed up for an eCard, can I still order books for Take-Out Service?
14. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

Have other questions or need further assistance? Contact us via email, or leave a voicemail at 905-623-7322 ext. 2712, and a staff member will be in touch!

1. How do I order items?

Place items on hold using the online Library catalogue, mobile app, or by calling in to request to speak with a staff member. You may also leave a voicemail with your requested items and Library card number at 905-623-7322 ext. 2712. Once you've placed the items on hold and selected the branch you would like for pick-up, staff will call when your items are ready.

2. How do I pick-up my items?

Courtice, Newcastle, and Orono Branches have Take-Out Service hours available. Staff will call or email when your items are available in your selected location. When you arrive at the branch, please wait in the designated area. Give your name and staff will provide you with your items, already checked out and ready to go! Please bring your Library card or a piece of identification - they may be required for pick-up. 

3. What kinds of items are eligible for Take-Out?

All Library items with the exception of Storytime and Mini-Maker Kits are available for loan. Members may still check out up to 50 items at a time. However, holds will come available at different times. Staff will endeavour to minimize the number of trips for pick-up.

4. How do I return items I am finished enjoying?

Items being returned to the Library must be placed in any branch's exterior drop box. Staff will not accept returned items at Take-Out Service desks.

5. What about Book Club in a Bag Kits? Can I return them? Can I borrow more?

Yes, you will be able to return your Book Club in a Bag to either the Courtice or Newcastle branches during takeout hours. Please contact us to let us know when you plan on coming so we can prepare a bin to accept your return. You can contact staff in the branch during take-out service hours, or email at info@clarington-library.on.ca or phone and leave a message at 905-623-7322 x2712.

You can also borrow new Book Club in a Bag Kits! Please visit the Book Club in a Bag page to make your reservation.

6. What safety precautions are in place?

The safety of our community and staff are of the highest priority. Returned items are held in isolation for four (4) days after they have been returned to the Library. Items that require additional attention for cleaning will receive it. All staff wear appropriate personal protective equipment while interacting with Library materials, and with our Library members at Take-Out Service points. 

7. May I come in to use a computer or the washroom, or pick out my own books?

Unfortunately, all branches remain closed to the public. Library staff are happy to help you find your next great read or a new favourite movie by phone or email!

8. There was one last book I really wanted to get - can staff get it for me when I pick-up my other items?

At this time, walk-up requests cannot be accepted for Take-Out Service; items must be placed on hold in advance, and members will be notified when items are available for pick-up at their chosen Take-Out Service point. Items placed on hold after your notification may or may not be included in the pick-up order.

9. Why are only two branches opening for Take-Out Service?

We want to ensure that we are operating safely. We have considered our branch locations and setups and determined that Courtice and Newcastle Branches are the best locations for Take-Out Service at this time. We will continually re-evaluate to see if our services can be improved, or if we are able to expand Take-Out Service to other locations.

EDIT: As of July 7, the Orono Branch is open for Take-Out Service.

10. How can I pay my Library fines?

At this time, we can only accept credit card payments for Library fines over the phone. Please contact Courtice or Newcastle Branches during Take-Out Service hours for assistance with your account.

11. I returned my items yesterday, why are they still appearing on my account?

Returned items are held in isolation for four (4) days after being received in the Library; items will not be checked-in until after that isolation period has elapsed. No fines will be incurred on your account as a result of items being held in isolation upon their return. 

12. There are items on my account I had requested to pick-up in a branch that is not offering Take-Out Service. Can I change them to be picked-up in a Take-Out Service location?

Yes, you can change your pick-up location for holds to either the Courtice or Newcastle Branch if you had previously selected a different branch for pick-up. You can do this by logging into your online Library catalogue

13. I signed up for an eCard, can I still order books for Take-Out Service?

Absolutely! Those who have signed up for an eCard to access our services during closure may request to upgrade their eCard to place holds on items for Take-Out Service. Please contact us by phone or email for information on how to upgrade your card. 

14. I have items that are on hold, but I don't want them right now. Can I keep my place for them and pick them up later?

If you have items that are coming available for you soon, but you are not ready to pick them up, you can suspend your hold. This will keep your place in line, but items will not come available until you are ready. Access your online Library catalogue to suspend your holds, or contact us for assistance with your account.  

 

Recent Updates

The Library will continue to issue updated regarding service plans and processes relating to the COVID-19 pandemic. For more information on how COVID-19 closures have afftected the Library services you know and enjoy, please see our Service Interruption