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Bowmanville Redesign Project: Planning

Architect

Shoalts and Zaback Architects Ltd. (SZA) have been selected to assist with the redesign of the Bowmanville Branch. SZA provides full services in architecture, historical restoration, renovation, interior design, planning studies, and approvals. The firm also assisted with the building of the new Newcastle Branch that opened in August 2009, and the renovation of the Courtice Branch that re-opened in August 2015.

 

Stakeholder and Public Consultation

The Library recognizes the importance sharing our plans and engaging our community. SZA have begun work on the consultation process to ensure that all of our stakeholders, including staff, public, Board members, Municipal Council, and community organizations have an opportunity to provide their suggestions and feedback on enhancements to the branch. As the project continues, more opportunities will be made for your to share your thoughts, ideas, and feedback. 

A Public Brainstorming Session was held on Tuesday, September 25, 2018 at the Bowmanville Branch, and an online survey was made available through September and October 2018.

 

Customer Satisfaction Survey

As part of the CPL’s Strategic Plan 2010‐2015, the Library undertook a customer satisfaction survey in 2012 to encourage dialogue with residents about potential improvements to library services that could be achieved within the existing funding envelope. In total, 169 responses were received using an online survey tool. Key findings from the survey included:

  • Members considered their Library very important, and ranked higher than benchmark averages in other communities.
  • Availability of books and other materials to borrow or reference was extremely important to them.
  • In every instance regarding public and staff interaction, the Library exceeded the performance of other benchmark averages in other communities.
  • Hours of access and operation were ranked the most important element of the Library experience.